Gridline Partners
Services

What we do

Most of our work is custom software. Some clients also want people to do the work that runs on that software, and we staff that too. Each service below lists the NAICS codes it falls under.

01

Software development

Web applications, AI agents, voice and speech systems, data pipelines, and cloud infrastructure, for federal agencies and private companies.

Custom Software Development

NAICS 541511

Applications, back-end services, and APIs built to your requirements.

  • Design documents and working prototypes
  • Integration with existing systems and data
  • Testing, documentation, and warranty
  • Maintenance and support after launch

Voice, Speech & AI Systems

NAICS 541511NAICS 541512

Software that listens, speaks, and acts on calls and recordings.

  • Speech-to-text and transcription pipelines
  • Text-to-speech and synthetic narration
  • Voice agents that place calls and work IVR menus
  • Accuracy measurement and human review

Data, Document & Media Pipelines

NAICS 541511NAICS 518210

Batch processing that turns documents, audio, and data into the format a system or specification requires.

  • Conversion between document, audio, and data formats
  • Structure and metadata extraction
  • Validation against published specifications and schemas
  • A log entry for every item processed

Cloud Engineering & Operations

NAICS 541512NAICS 541519NAICS 518210

Architecture, deployment, and monitoring on AWS.

  • Deployment to our environment or the client's AWS account
  • Infrastructure as code, monitoring, and alerting
  • Access control and audit logging aligned to NIST SP 800-53
02

Build and operate

Some contracts pay for the work itself, not only the software. For those, we build the system and staff the work that runs on it. Today that work is healthcare administration.

  1. U.S.-based staff do the work

    Our transcriptionists, coders, and billers are trained and based in the United States. No one offshore touches patient data.

  2. Our software handles the busywork

    Routing, first drafts, validation checks, and upload prep run automatically.

  3. A person signs off on every deliverable

    Speech recognition and AI speed up the work. Our staff review, correct, and stay accountable for the result.

  4. Every job is measured

    Each job is timestamped from receipt to delivery, so turnaround, volume, and accuracy come straight from job data.

Medical Transcription

NAICS 561410

Off-site transcription for multi-site health systems, with finished reports delivered into the client's record system.

  • STAT, operative, and routine turnaround tiers
  • Accuracy measured on the standard 65-character line
  • Line counts that can be audited, with per-site and per-author reporting
  • Every report reviewed by a U.S.-based editor before it is released

Medical Coding

NAICS 541219NAICS 561499

Code assignment from clinical documentation, checked before claims go out.

  • CPT, ICD-10, HCPCS, and CDT coding
  • Documentation review and provider queries
  • Accuracy checks before claim submission

Billing & Revenue Cycle

NAICS 541219

Claims, payment posting, follow-up, and denials, from submission to payment.

  • Claim preparation, submission, and status follow-up
  • Payment posting and reconciliation
  • Denial management and accounts receivable recovery

Eligibility & Prior Authorization

NAICS 561499

Coverage checked and authorizations secured before the visit. Our voice agents and staff make the payer calls.

  • Insurance eligibility and benefits verification
  • Prior authorization submission and tracking
  • IVR and payer follow-up, with status reporting

Health Information & Document Services

NAICS 561410NAICS 561110

Clinical and administrative documents prepared, indexed, and filed where staff and auditors will look for them.

  • Document preparation, formatting, and indexing
  • Records intake and organization
  • Correspondence and form processing

Example: how a transcription report moves through our system

  1. 01

    Secure intake

    Dictation arrives over encrypted channels (site-to-site VPN, SFTP, or TLS 1.2+ APIs) straight into our AWS environment. Audio and drafts never sit on staff laptops.

  2. 02

    Speech recognition draft, expert edit

    Speech recognition runs inside our boundary and produces a first draft. A U.S.-based editor listens to the audio, corrects the draft, and releases the report, so nothing goes out unreviewed.

  3. 03

    Checks before upload

    Patient, visit, author, document title, and facility are validated against the order before upload, which catches wrong-patient and wrong-facility errors before they reach the chart.

  4. 04

    Auditable line counts

    Visible black character and line counts are computed from the final document to the contract definition, with a transmittal log for every batch.

  5. 05

    Full audit trail

    Every access, edit, and release is logged with who, what, and when. Audio and reports are kept and destroyed on the contract schedule.

  6. 06

    Live reporting

    Turnaround, backlog, and accuracy by site and by author, with alerts before a STAT job is at risk of missing its window.